1. What types of products do you offer?
We specialize in women's lingerie, underwear, and loungewear. Our collections are designed to combine comfort, elegance, and confidence for every woman.

2. How can I place an order?
Simply browse our website, add your favorite items to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.

3. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods offered at checkout.

4. Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times vary depending on your location and will be calculated at checkout.

5. How long does shipping take?
Processing usually takes 1–3 business days. Delivery times vary by region:

• Domestic shipping: 5–10 business days

• International shipping: 7–20 business days

You will receive a tracking number once your order has been shipped.

6. Can I return or exchange an item?
Yes, we accept returns and exchanges on unworn items with tags attached, within 14 days of delivery. For hygiene reasons, underwear and intimate items cannot be returned unless they are defective.

7. What if I received a damaged or incorrect item?
We’re so sorry! Please contact us at [email protected] within 7 days of receiving your order. Be sure to include your order number and photos of the issue — we’ll take care of it promptly.

8. How do I choose the right size?
Please refer to our Size Guide located on each product page to find your best fit. If you're unsure, feel free to contact us for personalized sizing advice.

9. How can I contact customer service?
You can email us anytime at [email protected]. Our support team is available Monday to Friday and typically replies within 24–48 hours.